Monday, January 2, 2012

Build-A-Bear Recalls 300,000 Teddy Bears

http://www.msnbc.msn.com/id/45806891/ns/health-childrens_health/#.TwHGW4FIU1U

The article mentions that the teddy bears had an issue with the eye balls falling out, presenting a rather serious choking hazard to babies. I suppose they learned nothing from the BPA incident... It always annoys me when I read about companies that are so focused on short-term cost-cutting measures that they ignore the far more important long-term implications of inferior product quality. Although harder to measure, cost of quality is extremely important and companies need to balance the benefits of reducing costs against the new costs generated by cutting quality (cost of returns, defects, customer service, recalls, lost sales, lost brand value, etc.)

It should be noted that here at Nusso, we supply many teddy bear manufacturers with our polyester stuffing and sincerely hope that our stuffing is only going into teddy bears that are baby-safe.

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