Custom Sizes of Pillow inserts

Another recent transcript of a live chat about custom sizes... gives a clear idea

20:35:19)  Visitor I REALLY REALLY wish you did custom sizes. It would be so helpful.
(20:35:47)  Customer Service we do, but we need a minimum of 50 pieces
(20:36:12)  Visitor You mean all 50 have to be the same size?
(20:36:59)  Customer Service usually... what is the name of your business?
(20:37:08)  Visitor *** *****
(20:37:35)  Customer Service what sizes are you looking for specifically?
(20:38:41)  Visitor My new shop opens on Apr 14th and we are doing Designer cushions...I expect I will have demand for lots of different sizes and perhaps shapes as well.
(20:39:19)  Customer Service we carry most of the popular sizes, sometimes you will be able to get  away with a size that is close to what you want
(20:39:50)  Visitor i've tried that and its ok but not great
(20:41:01)  [Visitor page reloaded. New URL: http://nussopillows.com/custom.htm ]
(20:41:27)  Customer Service hmmm, you can always send the list of your required sizes to office@nusso.com (mention that its for a retail store) and we can send you back a quote
(20:41:58)  Visitor Thank you very much.
(20:42:04)  Customer Service your welcome

Yes, we really do answer all chats right away. One of the many examples of our customer service initiatives.we edit out names and numbers for privacy concerns.

Custom Sizes Vs. Stock Sizes

Had a client come in today and request a "funny" size, i.e. a size we don't regularly make. I've blogged about custom sizes before but its worth mentioning again here. He remarked that the price seemed high as compared to smaller stock sizes. I gave him my usual response (which is actually true and not just a sales pitch) of "I'd rather make the stock size and charge less than make the custom size and charge more". He looked at me skeptically but ultimately accepted the price.

Custom sizes screw with the effecient TQM process we employ here, often casuing blips in the production process that filter out to other clients. Custom sizes are an important part of the business, so we should probably work on maximizing the efficiency of producing them so that they don't clog the production process.